Privacy Policy

Effective Date: January 1, 2026

Last Updated: September 17, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

REVVLO ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Introduction & Who We Are

REVVLO INC ("we," "us," or "our") operates the website and software platform available at revvlo.com (the "Service"). The Service is a subscription-based, all-in-one CRM and marketing automation platform built for local businesses.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using the Service, you agree to the practices described here.

We are based in Lexington, Kentucky, USA. If you have any questions about this policy, you can reach us using the contact details in Section 12.

2. Information We Collect

We collect the following types of information:

Personal Information:

  • Name, email address, phone number, and physical address
  • Business name and role when you create an account or contact us
  • Payment information when you make a purchase, including billing details processed through our payment providers
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Usage Data:

  • IP address, browser type, device type, and operating system
  • Pages you view, features you use, and how long you stay
  • Website usage patterns and analytics

Customer Communication:

  • Records of inquiries, support requests, and service history
  • Appointment details and preferences
  • Feedback and messages you send to us

Cookies & Similar Technologies:

  • Session and analytics cookies that keep the Service working and help us understand usage

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the Service
  • Process transactions and manage your subscription
  • Communicate with you about your account, appointments, and promotions you have consented to receive
  • Respond to your inquiries and support requests
  • Detect, prevent, and address fraud or security issues
  • Maintain records of your communication preferences and consent
  • Comply with our legal obligations

We do not use your personal information to build profiles for third-party advertising. We do not sell your data.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share data only in the limited ways described below.

Service Providers:

  • Third-party vendors who help us run the Service, such as payment processors, hosting providers, and analytics tools
  • SMS aggregators and providers, solely to deliver messages you have consented to receive
  • All service providers are contractually bound to keep your data confidential and secure

Legal Compliance:

  • When required by law, court order, or valid government request
  • To protect our rights, property, or safety, or that of others

Business Transfers:

  • In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction
  • In such cases, your data remains protected under the terms of this policy

All of the above categories exclude text messaging originator opt-in data and consent. That information will not be shared with any third parties, apart from aggregators and providers that deliver the text message services.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in and remember your preferences
  • Analyze site traffic and understand how the Service is used
  • Improve performance and fix issues
  • Measure the effectiveness of our features

You can control or delete cookies through your browser settings. Disabling cookies may limit your ability to use certain features of the Service.

6. Data Retention

We keep your information for as long as your account is active or as long as we need it to provide the Service. After that, we retain data only where required by law or to resolve disputes and enforce our agreements.

When your data is no longer needed, we delete it or remove identifying details so it can no longer be tied to you. SMS opt-in records and consent timestamps are retained for the period required to demonstrate compliance with applicable messaging regulations.

7. Your Rights

Depending on where you live, you may have specific rights over your personal information. In general, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal information
  • Opt out of marketing emails by clicking "unsubscribe" in our emails
  • Opt out of SMS messages by replying "STOP"
  • Withdraw consent for future communications at any time
  • Receive a copy of your data in a portable, machine-readable format

California Residents (CCPA):

Under the California Consumer Privacy Act, you have the right to know what personal information we collect, request deletion of that information, and opt out of its "sale" or "sharing." We do not sell or share your personal information as defined by the CCPA. To exercise these rights, contact us at support@revvlo.com.

EU and UK Residents (GDPR):

Under the GDPR, you have rights including access, rectification, erasure, restriction, data portability, and objection. You may also lodge a complaint with your local data protection authority. Where we rely on consent as the basis for processing, you can withdraw it at any time without affecting processing carried out before withdrawal.

To exercise any of these rights, contact us using the information in Section 12. We will respond within the timeframes required by applicable law.

8. Data Security

We take reasonable steps to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication
  • Regular security assessments and updates
  • Employee training on data protection
  • Breach notification procedures as required by law
  • Secure backups and disaster recovery

No system is completely secure. We cannot guarantee absolute security of data transmitted over the internet, but we work to protect your information using commercially accepted standards.

9. Children's Privacy

The Service is a business tool and is not intended for anyone under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, contact us at support@revvlo.com and we will take steps to delete it.

10. Third-Party Links

Our website may link to third-party sites or services that we do not control. We are not responsible for their privacy practices or content. When you leave our site, we encourage you to review the privacy policy of any site you visit. This policy applies only to information collected by REVVLO.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the effective date. If we make significant changes, we will notify you by email or through a notice on our website. Continued use of the Service after changes are posted means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

REVVLO INC

Lexington, Kentucky, USA

Phone: (859) 407-6261

Email: support@revvlo.com

Website: https://revvlo.com

By using our website and services, you consent to this Privacy Policy.